Terms of service
Welcome to suntotmr (“we”, “us”, or “our”). These Terms of Service govern your access to and use of our website https://www.suntotmr.com, and all purchases made through this site. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not use our website.
1. General Information We operate an online retail store selling handmade accessories, craft supplies and related goods. Our business is located in yiwu. Our contact email: yinjun0529@outlook.com.
2. Contract Formation When you submit an order, you are making an offer to purchase products from us. We reserve the right to accept or decline any order for any reason. A binding sales contract is formed only after we send you an order confirmation email. All product images, descriptions and prices on the website are for reference only. Minor colour differences may exist due to screen display differences.
3. Pricing, Taxes & Customs All displayed prices do not include import duties, customs fees or local consumption taxes applicable in the destination country, unless otherwise clearly stated. For shipments to the European Union: Any import VAT, customs duties and administrative charges imposed upon arrival shall be borne by the customer. We are not responsible for additional charges collected by customs authorities. We reserve the right to adjust product prices at any time without prior notice. Price changes will not affect orders already confirmed.
4. Payment We accept payment methods displayed at checkout. Orders will not be processed until full payment is received. If payment cannot be verified, we reserve the right to cancel your order. You agree to provide valid and accurate payment information. All payment transactions are processed by third-party payment service providers, and we shall not be liable for failures caused by payment providers.
5. Shipping & Delivery All delivery times shown on the website are estimated timeframes and not guaranteed delivery dates. Delays caused by logistics carriers, customs inspection, public emergencies or force majeure are beyond our control. Risk of loss and damage to goods transfers to you once the goods are handed over to the international logistics carrier.
6. Cancellation, Returns & Refunds Please refer to our independent Refund Policy page for complete rules regarding order cancellation, returns and refunds. Consumers residing within the European Union hold statutory 14-day withdrawal rights in accordance with the EU Consumer Rights Directive. As an alternative solution to cross-border goods return, EU buyers may choose a partial refund without returning the item, subject to mutual negotiation between both parties.
7. Intellectual Property All text, pictures, logos, product designs and artwork displayed on this website belong to suntotmr. You may not copy, reproduce, distribute or use any content without our written permission.
8. Prohibited Uses You shall not: - Use our website for any illegal, fraudulent or infringing activities; - Attempt to disrupt website operation, hack systems or steal user information; - Submit false information or abuse customer service and refund mechanisms.
9. Limitation of Liability To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential or special damages arising out of your purchase or use of products. Our total liability for any claim shall not exceed the order amount you paid to us. We do not warrant that the website will operate uninterrupted or error-free at all times.
10. Personal Data & Privacy Your personal information is processed in accordance with our Privacy Policy. For visitors from the European Economic Area, we comply with the requirements of GDPR.
11. Modification of Terms We reserve the right to update these Terms of Service at any time. Changes take effect once published on our website. Continued use of the site after updates means you accept the revised terms.
12. Force Majeure We shall not be responsible for any failure or delay in performing obligations caused by events beyond reasonable control, including natural disasters, war, pandemic, customs policy changes, logistics suspension.
13. Governing Law & Dispute Resolution These Terms and all sales contracts shall be governed by the laws of the People’s Republic of China. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Any dispute arising from or related to transactions shall first be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to the competent courts located in yiwu.
14. Severability If any clause of these Terms is found invalid or unenforceable, the remaining clauses remain fully valid.
Contact Information Email: yinjun0509@outlook.com