Shipping policy

Last updated: 2026/07/26

Thank you for shopping at suntotmr. Please read our shipping terms below carefully before placing your order.

1.Order Processing Time All orders are processed within **1–3 business days** (Monday to Friday, excluding weekends and public holidays). Processing time does not include transit shipping time. We do not ship on holidays.

2. Shipping Destinations We ship internationally to most countries in Europe, North America and other regions. If your country is not available at checkout, we are unable to deliver to your location temporarily.

3. Estimated Delivery Time Estimated transit times after dispatch for reference only: • European Union: 12 – 25 business days • United Kingdom: 14 – 28 business days • United States & Canada: 10 – 20 business days Other regions: 18 – 35 business days Delivery times are estimates and not guaranteed. Delays may occur due to customs inspection, logistics congestion, peak seasons or force majeure situations.

4. Shipping Fees & Free Shipping Shipping cost will be calculated automatically at checkout based on destination and package weight. Free shipping will be offered for orders over 100usd as displayed on the website. 

5. Tracking Information Once your order is dispatched, a shipping confirmation email with tracking number will be sent to your registered email address. Tracking updates may have delays from logistics carriers.

6. Customs, Import Duties & VAT (Very Important) All product prices and shipping fees do **NOT** include import VAT, customs duties, brokerage fees or any local administrative charges. Any taxes, duties or customs fees incurred upon arrival in the destination country shall be borne solely by the buyer. We cannot predict the amount of customs charges, as rules vary by each country. Please check your local customs regulations before purchasing.

7. Shipping Address Responsibility Please double-check your shipping address at checkout. We are not responsible for non-delivery, misdelivery or returned packages caused by incorrect, incomplete or invalid addresses provided by customers.

8. Lost, Stolen or Damaged Packages • If tracking shows delivered but you have not received the parcel: Please check with neighbors, mailbox and local courier first, then contact us within 7 days. • If items arrive damaged: Contact us within 48 hours after delivery with photos of packaging and damaged goods. • We will assist you to file claims with logistics providers, but we do not take automatic liability for lost or stolen parcels after the carrier confirms successful delivery.

9. Returns & Cross-border Shipping Return shipping costs for all returns are at the buyer’s expense unless we reach a separate written agreement. For EU buyers, please refer to our Refund Policy regarding alternative partial refund solutions without goods return.

10. Policy Revision We reserve the right to adjust this shipping policy without prior notice. The latest version will be published on this page. If you have any shipping questions, contact us: Email: yinjun0509@outlook.com