Refund policy

To apply for after-sales support, you can contact us at yinjun0509@outlook.com.

We currently do not accept international returns. If items are defective, damaged or wrong items delivered, we offer partial refund or replacement instead of return.

You can always contact us for any after-sales questions at yinjun0509@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. All personalized/custom handmade jewelry are final sale and non-refundable. We do not accept returns for items with obvious wear, scratches, artificial damage after delivery. Sale discount items are not eligible for return. Gift cards cannot be returned.

Exchanges
We only offer exchanges for defective, damaged or wrongly shipped items. If you simply want a different style/size, you may place a new order directly. Ordinary order exchanges caused by personal preference are not supported.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that you are responsible for all return shipping fees, customs duties and related charges. We do not provide prepaid return shipping labels.

As an alternative to returning goods, buyers within the European Union are eligible to apply for a partial refund without sending back the purchased products.

Refunds
For defective, damaged or incorrectly shipped items, we may offer partial refunds or item replacement as a solution. We do not accept international product returns. Once compensation is confirmed, the refund will be processed to your original payment method within 30 business days. If more than 30 business days have passed since we confirmed your compensation, please contact us at yinjun0509@outlook.com.